Notes on tickets not displaying

[Francisco Blanco]

Hi everyone!

I have a problem with a new installation of OTOBO, the notes are showing like this:

If I click on “Open Site in New Window” button the contents of the note displays correctly in a new window as shown in the picture

 

I notice that issue happens when I activated HTTPS on the server, before doing that when I installed a fresh system using HTTP the notes where displaying correctly. I’ve checked on SysConfig the HttpType parameter and is configured for Https so I don’t know where the problem can be.

So far my configuration is the following:

• Apache installation
• HTTPS configuration
• Fresh OTOBO 10.1.1 installation

[Stefan Rother]

Good morning,

sorry, I can’t help you really at the moment, because I never seen a behavior like this. I think you use different fqdns but I don’t know how. Please open the developer tools in firefox and post the error messages from the “Konsole”.

I’m sure your configuration is not right, but we need to find more information about what exactly.

Please post also the error messages from /var/log/apache2/error_log and your apache configuration.

Alternatively, I would recommend installing OTOBO with docker, as all the configuration happens there automatically and perfectly tuned.

I wish you a nice weekend!

Stefan Rother

Team OTOBO

 

[Francisco Blanco]

Hi Stefan, thanks for the reply.

 

At the moment I’ve done a new installation and restore a backup from the server that was giving me trouble. So far the notes are showing correctly now but I’m going to check the error log that you mention because I want to find the root of this issue. The way that I configured this system was the same as I used to configure OTRS many years ago so I don’t really know where was the problem but I’m interested to know to be able to solve it if it happens again.

 

 

[Francisco Blanco]

I found the issue.

Part of the configuration that used to do when I configure OTRS was add a config file on /etc/apache2/conf-available and add some parameters, here is my file.

SSLCipherSuite EECDH+AESGCM:EDH+AESGCM
SSLProtocol -all +TLSv1.3 +TLSv1.2
SSLOpenSSLConfCmd Curves X25519:secp521r1:secp384r1:prime256v1
SSLHonorCipherOrder On
Header always set Strict-Transport-Security “max-age=63072000; includeSubDomains; preload”
Header always set X-Frame-Options DENY
Header always set X-Content-Type-Options nosniff
SSLCompression off
SSLUseStapling on
SSLStaplingCache “shmcb:logs/stapling-cache(150000)”
SSLSessionTickets Off

SSLOpenSSLConfCmd DHParameters “/etc/ssl/certs/dhparam.pem”

 

The issue was on Header always set X-Frame-Options DENY, that DENY option was causing a problem rendering the <iframe> where the note displays so I changed to Header always set X-Frame-Options SAMEORIGIN and the problem was fixed.

 

Again, this was a configuration that I uses to do when configuring OTRS, now with OTOBO changes a little bit.

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