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    • #12043
      Christian Marschall
      Participant

        Hello,

        Docker Installation, Otobo Version 10.0.10

        I am trying to create a custom dashlet to display unclassified closed tickets.
        I was following these instructions

        https://www.ontec.at/otrs-ein-eigenes-dashlet-anlegen/

        And the dashlet is now available in the system configuration.

        But I am not able to create an appropriate list of attributes and/or filter to display only unclassified closed tickets.

        I was trying several combinations of attributes

        StateType=Closed;Type=Unclassified;SortBy=Age;

        and filters

        All, Type=Unclassified

        But the dasboard shows closed ticket regardless of the ticket type

        Can anyone help me to create the correct Attributes?

      • #12056
        Renée Bäcker
        Participant

          Filter is the “tab” in the widget. So it should be “All”.

           

          The attributes should look like

          StateType=closed;Type=Unclassified;SortBy=Age

          (lower case ‘c’ for the StateType)

        • #12057
          Renée Bäcker
          Participant

            And delete the caches after you have changed something. Otherwise you might get wrong results.

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