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    • #11943
      Andreas Erhard
      Participant

      Hi OTOBO community,

      I’m currently struggeling with ACLs and don’t know if its just me or there is a bug in OTOBO.

      GOAL:
      Limit available customer users based on the selected queue in agent view when creating a new email or phone ticket.
      Why? We have queues where only internal tickets should be and even an agent shouldn’t be able to create a external customer ticket in those queues.

       

      What I got working so far:
      Hide specific states or priorities based on selected queue, but unfortunately I can’t get the customer user dropdown limited to my patterns defined in the ACL config.

       

      What ACL did I try?

        ConfigChange:
          Possible:
            Ticket:
              CustomerUserID:
              - test-customer-user
        ConfigMatch:
          Properties:
            Ticket:
              Queue:
              - TestQueue
      

       

      Am I just trying the impossible or is there anything else I could try to get this working?

       

      Thanks in advance for your help and tips!
      Andreas

    • #11995
      Renée Bäcker
      Participant

      That’s not possible. The customer user search results are not restricted by ACLs. That would need development…

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