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    • #11906
      Giordano Torre
      Participant

        Good Morning,

        I’d like create two ACL but I don’t undstand how it works:

        1.- when customer user opens a new ticket must not see all queues but i want to limit a specific queue for customer:

        2.- Is it possible closed automatically a ticket without customer answer after a specific time?

        I can’t able to configure it.

         

        Thank You for support

         

         

      • #11909
        Giordano Torre
        Participant

          I have read ACL manual and examples.

          If I try configure it, I’m not able to configure ACL as example.

          Infact if i try to selected Ticket –> Queue, I can’t see the queues configured.

          Example ACL in manual

          My configuration

          Thank You

           

        • #11910
          Giordano Torre
          Participant

            I have read ACL manual and examples.

            If I try configure it, I’m not able to configure ACL as example.

            Infact if i try to selected Ticket –> Queue, I can’t see the queues configured.

            Example ACL in manual

            My configuration

            Thank You

             

          • #11914
            Renée Bäcker
            Participant

              You need to type the queue name into the textfield after the match type (“regex”, “exact match”,…) dropdown.

              • #11920
                Giordano Torre
                Participant

                  Good Morning,

                  Thank You for your answers…

                  1. I thought that I see the queues and I didnt’t have to insert the name…Thank You!
                  2. Where Can I select the date??! Because in the ticket state I can see this:

                  Thank You

              • #11915
                Renée Bäcker
                Participant

                  2.- Is it possible closed automatically a ticket without customer answer after a specific time?

                  You need to set the ticket state to “pending auto close” and select the date when ticket should be closed…

                • #11921
                  Renée Bäcker
                  Participant

                    You can select the date in various dialogs, e.g. in “outbound email” (“posta in uscita”):

                     

                  • #11924
                    Giordano Torre
                    Participant

                      Good Morning,

                      thank you for your support.

                      Is there a global mode to configured pending time for example, all tickets, queues etc?

                      Thank You

                    • #11925
                      Giordano Torre
                      Participant

                        I’m trying to configure ACL.

                        1.- when customer user opens a new ticket must not see all queues but i want to limit a specific queue for customer.

                        I want disable the queues (Junk and Postmaster) when customer open new ticket.

                        He don’t have to see those queues.

                        Thank You

                         

                      • #11926
                        Giordano Torre
                        Participant

                          Where am I wrong?

                          Are there more ACL examples?

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