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    • #12754
      Adam Milewski
      Participant

        Hello,

        after migrating to version 10.1, customers and agent website stop working

         

        https://mysub.mydomain.com/customer.pl

        Not Found
        The requested URL was not found on this server.

        Go back to the start page.”

         

        and

        https://mysub.mydomain.com/index.pl

        Not Found

        The requested URL was not found on this server.

        Go back to the start page.

         

        tail /var/log/httpd/error_log

        „[cgid:error] [pid 48778:tid 140667686741760] [client 10.9.240.100:38934] AH01264: script not found or unable to stat: /opt/otobo/bin/cgi-bin/otobo”

        Files is in :” /opt/otobo/bin/cgi-bin” not  „/opt/otobo/bin/cgi-bin/otobo”

        On version 10.0.X work fine,  what can i do to fix ?

        Thanks

      • #12755
        bes
        Participant

          Hello Adam,

          sorry for the inconveniences. We failed to yet update our upgrade instructions.

          In OTOBO 10.1.1 the Apache configuration has changed. This means that the scripts in /opt/otobo/bin/cgi-bin are deprecated and only still exist for backward compability.   Please make a backup of your Apache configuration and then follow the instructions for “Configure Apache without SSL support” available in https://doc.otobo.org/manual/installation/10.1/en/content/installation.html#configure-apache-without-ssl-support.

          The Apache include file apache2-httpd.include.conf  is recommended to be used. See https://github.com/RotherOSS/otobo/blob/rel-10_1/scripts/apache2-httpd.include.conf. The technical background is that the OTOBO app is no longer served via CGI scripts. Instead the content is served via an Apache request handler. That handler relies on the PSGI app otobo.psgi for serving dynamic and static content.

          Best regards,

          Bernhard

           

        • #12756
          Adam Milewski
          Participant

            Thanks, it worked!

             

            Best regards,

            Adam Milewski

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