After migrating to version 10.1 customers and agent website Not Found

[Adam Milewski]

Hello,

after migrating to version 10.1, customers and agent website stop working

 

https://mysub.mydomain.com/customer.pl

„Not Found
The requested URL was not found on this server.

Go back to the start page.”

 

and

https://mysub.mydomain.com/index.pl

Not Found

The requested URL was not found on this server.

Go back to the start page.

 

tail /var/log/httpd/error_log

„[cgid:error] [pid 48778:tid 140667686741760] [client 10.9.240.100:38934] AH01264: script not found or unable to stat: /opt/otobo/bin/cgi-bin/otobo”

Files is in :” /opt/otobo/bin/cgi-bin” not  „/opt/otobo/bin/cgi-bin/otobo”

On version 10.0.X work fine,  what can i do to fix ?

Thanks

[bes]

Hello Adam,

sorry for the inconveniences. We failed to yet update our upgrade instructions.

In OTOBO 10.1.1 the Apache configuration has changed. This means that the scripts in /opt/otobo/bin/cgi-bin are deprecated and only still exist for backward compability.   Please make a backup of your Apache configuration and then follow the instructions for „Configure Apache without SSL support“ available in https://doc.otobo.org/manual/installation/10.1/en/content/installation.html#configure-apache-without-ssl-support.

The Apache include file apache2-httpd.include.conf  is recommended to be used. See https://github.com/RotherOSS/otobo/blob/rel-10_1/scripts/apache2-httpd.include.conf. The technical background is that the OTOBO app is no longer served via CGI scripts. Instead the content is served via an Apache request handler. That handler relies on the PSGI app otobo.psgi for serving dynamic and static content.

Best regards,

Bernhard

 

[Adam Milewski]

Thanks, it worked!

 

Best regards,

Adam Milewski

[Author]

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