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    • #13032
      Denis Smith
      Participant

        Hello,

        First of all thank you for the wonderful work you do. But there’s a small issue which appeared after migration from OTRS6 to Otobo 10.1: no attachments are displayed in the old migrated tickets. We use Ticket::Article::Backend::MIMEBase::ArticleStorageFS and I can see that:

        • only a small part of articles migrated to /opt/otobo/var/article from /opt/otrs/var/article
        • even if I sync the directories, otobo doesn’t display the attachments.

        Is there a way to force sync/reindex the attachments without performing migration from the start?

        Thank you,

      • #13035
        Denis Smith
        Participant

          Nevermind, it could be just copied.

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