Attachments lost after migration

[Denis Smith]

Hello,

First of all thank you for the wonderful work you do. But there’s a small issue which appeared after migration from OTRS6 to Otobo 10.1: no attachments are displayed in the old migrated tickets. We use Ticket::Article::Backend::MIMEBase::ArticleStorageFS and I can see that:

• only a small part of articles migrated to /opt/otobo/var/article from /opt/otrs/var/article
• even if I sync the directories, otobo doesn’t display the attachments.

Is there a way to force sync/reindex the attachments without performing migration from the start?

Thank you,

[Denis Smith]

Nevermind, it could be just copied.

[Author]

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