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    • #13625
      Karolis Balčius
      Participant

        Hi. We are having some minor problems after migration.
        We have migrated from OTRS to OTOBO 10.1.5
        Agent part seems OK, but customer part gets error on first time login.:
        Error persist until picture of checkmark is pressed (see piccture bellow).
        After that customer can use portal normaly.

        Is there some kind of configuration step after migration that I am missing?

         

        Error message:

        Backend ERROR: OTOBO-CGI-10 Perl: 5.34.1
        Message: Failed to load Content!

        RemoteAddress:
        RequestURI: /otobo/customer.pl?Action=CustomerGenericContent&Subaction=Show&Key=Accept

        Traceback (18):
        Module: Kernel::Modules::CustomerGenericContent::Run Line: 119
        Module: Kernel::System::Web::InterfaceCustomer::Content Line: 1408
        Module: Kernel::System::Web::InterfaceCustomer::Response Line: 1490
        Module: Kernel::System::Web::App::call Line: 86
        Module: Plack::Component::__ANON__ Line: 50
        Module: Plack::Sandbox::_2fopt_2fotobo_2fbin_2fpsgi_2dbin_2fotobo_2epsgi::__ANON__ Line: 476
        Module: Plack::App::URLMap::call Line: 71
        Module: Plack::Component::__ANON__ Line: 50
        Module: Plack::Sandbox::_2fopt_2fotobo_2fbin_2fpsgi_2dbin_2fotobo_2epsgi::__ANON__ Line: 200
        Module: Plack::Sandbox::_2fopt_2fotobo_2fbin_2fpsgi_2dbin_2fotobo_2epsgi::__ANON__ Line: 170
        Module: Plack::Sandbox::_2fopt_2fotobo_2fbin_2fpsgi_2dbin_2fotobo_2epsgi::__ANON__ Line: 156
        Module: Plack::Middleware::HTTPExceptions::try {…} Line: 20

         

        Error screen:

      • #13626
        Karolis Balčius
        Participant

          Found solution :)

          “Admin>>Privacy Policy” should not be empty and should exist for the language that is configured in the Customer’s settings.

        • #15013
          Wirun Niti
          Participant

            Hi Karolis,

             

            I am having the same issue. Where exactly can you change the settings? Thanks in advance.

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