Customer Portal – Fatal Error – No Permission to use this frontend action module

[Fred Denaeyer]

Hello,

 

I migrated OTRS 6 to OTOBO and all is functioning well apart from the customer portal.

Whenever logging on the customer.pl a fatal error occurs:

An Error Occurred
No Permission to use this frontend action module!

Please contact the administrator.

Error Details
Traceback
ERROR: OTOBO-CGI-44 Perl: 5.34.0 OS: linux Time: Thu Dec 8 14:31:40 2022

Message: No Permission to use this frontend action module!

RemoteAddress: 172.16.10.24
RequestURI: /otobo/customer.pl?Action=CustomerAccept

Traceback (70262):
Module: Kernel::System::Web::InterfaceCustomer::Content Line: 1232
Module: Kernel::System::Web::InterfaceCustomer::Response Line: 1490
Module: Kernel::System::Web::App::call Line: 86
Module: Plack::Component::__ANON__ Line: 50
Module: Plack::Sandbox::_2fopt_2fotobo_2fbin_2fpsgi_2dbin_2fotobo_2epsgi::__ANON__ Line: 485
Module: Plack::App::URLMap::call Line: 71
Module: Plack::Component::__ANON__ Line: 50
Module: Plack::Sandbox::_2fopt_2fotobo_2fbin_2fpsgi_2dbin_2fotobo_2epsgi::__ANON__ Line: 202
Module: Plack::Sandbox::_2fopt_2fotobo_2fbin_2fpsgi_2dbin_2fotobo_2epsgi::__ANON__ Line: 172
Module: Plack::Sandbox::_2fopt_2fotobo_2fbin_2fpsgi_2dbin_2fotobo_2epsgi::__ANON__ Line: 158
Module: Plack::Middleware::HTTPExceptions::try {…} Line: 20

 

 

Anyone any ideas what to check/how to solve?

 

Thanks in advance,

KR,

Fred

[Stefan Abel]

Hello Fred,

maybe you have an ACL which permits this Action? E.g. one that „Possible Not“s all Actions?

Or maybe you put a group into the setting CustomerFrontend::Module###CustomerAccept that your customer user doesn’t have assigned.

Cheers
Stefan

[Fred Denaeyer]

Hi Stefan,

 

Thanks for your reply.

I checked the CustomerFrontend and no groups are assigned in any of the entries there.

Neither do we have ACL’s configured…

 

KR,

Fred

[Stefan Abel]

Do you see any changed System Configuration Settings if you search for „CustomerAccept“?

If no, does it work if you de-activate the Privacy Policy completely by de-activating the settings CustomerFrontend::Module###CustomerAccept and CustomerPanelPreApplicationModule###CustomerAccept ?

[Fred Denaeyer]

Hi Stefan,

 

De-activating those 2 settings did the trick!

Thanks a lot for the help! Much appreciated :)

 

KR,

Fred

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