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    • #16633
      Answered
      Rio Correia
      Participant

        Hello.

        I have created some services to appear in the customer portal ( self service portal ) and they are showing up.

        i created a new service but it keeps getting the same dynamic fields as the other services, how can i specify wich dynamic fields correspond to certain services, or how can i create an ACL to remove them from the certain services ? it his inheriting the dynamic fields for some reason.

        i created another service separated and it doesnt show up on the list as well, only if i set it up as a sub-service

        can anyone help please?

      • #16635
        Rio Correia
        Participant

          basicly i want for this new service to not add any dynamic

           

          how it should be:

          how its pops up:

          i want to remove for this service the red part. but it keeps inherting it.

           

        • #16687
          Best Answer
          Stefan Abel
          Moderator

            Hi Rio,

            You could e.g. create an ACL that hides the Dynamic Fields:
            Possible Not > Form > [RegExp] .

            And then for each service create a new ACL to show the proper fields.
            Properties > Ticket > Service > Question
            Possible Add > Form > All the DF Names

            Please remember that the order of the ACL matters!

            Have fun!
            Stefan

          • #16853
            Rio Correia
            Participant

              hello.

              thank you for the answer.

              what about making attachments mandatory is it also a dynamic field ?

               

               

            • #16867
              Stefan Abel
              Moderator

                If you create a Dynamic Field from type attachment, you define a name. And that ist the name you list in my point “All the DF Names”

              • #16878
                Rio Correia
                Participant

                  yeah but i dont have type attachment:

                  i cant create a dynamic field of that type, because that type doesnt show up.

                   

                • #16881
                  Stefan Abel
                  Moderator

                    Hello,

                    It’s a separate package you can find in the Package Manager.

                    Cheers
                    Stefan

                  • #16895
                    Rio Correia
                    Participant

                      thank you

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