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    • 26. September 2022 at 10:59 - Views: 388 #13789
      Jakub Biernat
      Participant

        Hi,

        How to automatically assign owner on first response?
        Currently, when the agent sends a response in the ticket, the owner of the ticket does not change.

      • 30. September 2022 at 16:14 #13899
        Stefan Abel
        Participant

          Hello

          If I understand you correctly, usually this should work due to the setting „Ticket::Frontend::AgentTicketCompose###RequiredLock“

          Cheers
          Stefan

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