How to extend customer forms?

[squidy]

How to extend customer forms? I saw that Otobo has TicketForms and HideShow Custom Fields implemented by default. But where to find those configuration to set customer interface to display a custom forms based on service?

[Sven Oesterling]

Hi squidy,

we don’t have a 1:1 copy of the TicketForms package of OTRS. The main features are the HideShow functionality, combined with the functionality of the AutoSelect package of Znuny4OTRS.

The hide/show process is done via ACLs, where you can set the „Form“-attribute in the Possible/PossibleNot section and select your dynamic fields via their name. For dropdown and multiselect fields (standard, as well as dynamic fields), if you restrict their possible values to one via ACLs, you can furthermore activate them in the SysConfig option „TicketACL::Autoselect“ to automatically be filled with that specific value (and, if you like, not be visible anymore on the form, if filled this way).

Does this answer your question? Have a nice day,

Sven

[aqvila]

In the German thread, they gave an answer that gave understanding in customizing forms

Nützliche Features

[squidy]

Do I need to enable all custom fields in the ‚Dynamic Fields Screens‘ and after that configure ACL do hide the fields I don’t want to display? Is there a way do hide all and then set ACL do show only fields I want?

[Sven Oesterling]

Yes, actually the ACLs are evaluated in their order, so you could have a rule „000 – HideAll“ or similar, and there hide all fields by selecting them via RegEx („.“ matches everything, e.g.), and in later ACLs activate only specific ones.

(That would be PossibleNot -> Form -> Regex:“.“ (just the dot, without the „).)

• This reply was modified 2 years, 9 months ago by Sven Oesterling.
• This reply was modified 2 years, 9 months ago by Sven Oesterling.

[squidy]

Great.. Worked like a charm..

One more thing. How to setup multicolumns and groups on the forms?

[Sven Oesterling]

Good. :)

Multicolumns are not yet supported. If by groups you mean those sections, you can add dynamic fields by the type of title to subdivide the forms.

[squidy]

Cool. Thanks for response, Sven.

[squidy]

Hi.

How about the extended description? Is that already implemented?

[Sven Oesterling]

Hi squidy,

sorry for the delay, the last days were quite packed. No this is not yet implemented either, sorry. We have an OTRS package for the general tooltip functionality, and the general design was prepared by the design team we hired, as you can see, but we had to cut some of those features for the initial release. Those are things which are definitely still on the list, however.

Have a nice day, Sven

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