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    • 24. Februar 2022 at 0:26 - Views: 261 #12699
      Verbo Ese
      Participant

        Hi.

        I’m new to OTOBO but have been using OTRS extensively for quite a while some years ago. I remember we had an option that was available to members of the admin group to impersonate as an agent (or as a customer). Is this still possible with OTOBO?

      • 24. Februar 2022 at 19:27 #12706
        Grit Rother
        Keymaster

          Hi,

          Yes, that’s still available via

          Admin > Customer Users and

          Admin > Agents

           

          Kind regards,

          Grit

        • 25. Februar 2022 at 15:04 #12713
          Renée Bäcker
          Participant

            You have to enable the feature in the system configuration (search for „SwitchTo“ options).

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