Viewing 2 reply threads
  • Author
    Posts
    • #12699
      Anonymous

        Hi.

        I’m new to OTOBO but have been using OTRS extensively for quite a while some years ago. I remember we had an option that was available to members of the admin group to impersonate as an agent (or as a customer). Is this still possible with OTOBO?

      • #12706
        Grit Rother
        Keymaster

          Hi,

          Yes, that’s still available via

          Admin > Customer Users and

          Admin > Agents

           

          Kind regards,

          Grit

        • #12713
          Renée Bäcker
          Participant

            You have to enable the feature in the system configuration (search for „SwitchTo“ options).

        Viewing 2 reply threads
        • You must be logged in to reply to this topic.