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    • #12009
      james-howley
      Participant

      Noticed today we had hundreds of emails in a processing state in the communication logs. I logged into the server and docker instance and ran bin/otobo.Console.pl Maint::Email::MailQueue –send which successfully sent the emails.

      Where can I check to ensure the task which should automatically do this is running?

    • #12070
      Jan Eckhardt
      Participant

      Hey,

      when i investigated this issue with my System (migrated from OTRS 6.0.30 to OBOTO 10.0.13), i could, too, send mails via a force console command:
      cd /opt/otobo/bin
      su -c "./otobo.Console.pl Maint::Email::MailQueue --send --verbose --force" -s /bin/bash otobo

      In the end, the Daemon (with the cron task) is responsible for this mail processing.

      You can check in the Sysstem Configurations for
      Daemon::SchedulerCronTaskManager::Task###MailQueueSend

      I hope this may help a bit.

       

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