Viewing 2 reply threads
  • Author
    Posts
    • #15370
      Daniele Bussolotto
      Participant

        Hi i’m new here.

         

        I have a question about the customers portal. Is possible to set 2 different level of permission?

         

        I want that the single user can view only own ticket , while i want to set a user that can manage all the customer ticket

        thank’s

         

      • #15372
        Stefan Abel
        Moderator

          Hi Daniele,

          Wellcome!

          Yes this is possible with “Ticket::Frontend::CustomerDisableCompanyTicketAccess” (not enabled) and Customer Users <-> Groups and “CustomerGroupSupport” (enabled) and CustomerFrontend::Navigation###CustomerTicketOverview###002-Ticket (Group or GroupRo Setting in the Company Tickets – part of the setting)

          Cheers
          Stefan

        • #15375
          Daniele Bussolotto
          Participant

            ok thank’s

             

             

            there is some documentation about that?

        Viewing 2 reply threads
        • You must be logged in to reply to this topic.