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    • 2. Juni 2021 at 13:28 #11519
      Miguel Ferraz
      Participant

      Hi

       

      I’m getting this Error on log, I’ve found the configuration that was need to disable on a similar error that I had but with the „Message: Need Module“ by using this script: https://gist.github.com/reneeb/3aca0b607baf1b2ce2d2524ad4a9f139
      Is there a similar script to find this?

       

      Traceback (174055):
      Module: Kernel::System::Main::Require Line: 85
      Module: Kernel::Output::HTML::Layout::NavigationBar Line: 3321
      Module: Kernel::Modules::AgentTicketZoom::Run Line: 826
      Module: Kernel::System::Web::InterfaceAgent::Run Line: 1257
      Module: ModPerl::ROOT::ModPerl::Registry::opt_otobo_bin_cgi_2dbin_index_2epl::handler Line: 37
      Module: (eval) (v1.99) Line: 207
      Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
      Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
      Module: ModPerl::Registry::handler (v1.99) Line: 32

      ERROR: OTOBO-CGI-15 Perl: 5.30.0 OS: linux Time: Wed Jun 2 07:27:34 2021

      Message: Need Key!

    • 4. Juni 2021 at 10:28 #11524
      Renée Bäcker
      Participant

      This is very unlikely the stacktrace for the given message. Can you check the error log and share the traceback that is *after* the error message?

    • 8. Juni 2021 at 10:30 #11571
      Miguel Ferraz
      Participant

      Hi!
      Thank you for your reply.

      The following log after the error message:

      Message: Need Key!

      RemoteAddress: 192.168.5.100
      RequestURI: /otobo/index.pl

      Traceback (102903):
      Module: Kernel::System::Cache::Get Line: 295
      Module: Kernel::System::Web::InterfaceAgent::Run Line: 265
      Module: ModPerl::ROOT::ModPerl::Registry::opt_otobo_bin_cgi_2dbin_index_2epl::handler Line: 37
      Module: (eval) (v1.99) Line: 207
      Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
      Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
      Module: ModPerl::Registry::handler (v1.99) Line: 32

    • 8. Juni 2021 at 11:34 #11574
      Sven Oesterling
      Keymaster

      The second trace is something that has to be tidied by us and is quite certainly unrelated (you seemingly called Action=Login without providing any user, which usually should be prevented by the validation check of the js before even getting there) – for the first one please check your SysConfig for ‚Frontend::NotifyModule‘ and check if all modules called there really exist.

      Best regards, Sven

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