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    • #12709
      Glen Eustace
      Participant

        We are getting messages left in the system, after much investigation, it appears that when a message has a multi-line message-id, parsing fails.

        e.g.
        Message-ID:
        <SYCPR01MB3200F78730B07A2C835CD5EEE33D9@SYCPR01MB3200.ausprd01.prod.outlook.com>
        References:
        <SYCPR01MB320090A6F019C69167C508BDE33A9@SYCPR01MB3200.ausprd01.prod.outlook.com>
        In-Reply-To:
        <SYCPR01MB320090A6F019C69167C508BDE33A9@SYCPR01MB3200.ausprd01.prod.outlook.com>

        OTOBO version 10.0.15, previously 10.0.7 which worked fine.

      • #12712
        Renée Bäcker
        Participant

          Can you provide a sample mail without any personal data?

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