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    • #8675

        Using Docker same server migration. Open Suse Leap 15.2 .

        Stuck on Step 1, tried localhost and remote, with localhost error Can't connect to OTRS file directory. With remote

        Result of database check
        Check if OTOBO and OTRS connect is possible.
        Can't open Kernel/ file from OTRSHome: /opt/otrs!

        sshpass installed, ssh port/user/password correct.

      • #8676

          Found, that in web_1 docker image is the rsync not available.

        • #8678

            Hi David,

            thanks again for the report and for the analysis of the problem. You are right. The Debian package rsync is missing in the OTOBO image. We are adding the package in the next patch release of OTOBO. In the mean time you can add the package yourself.

            • Start the containers: docker-compose up
            • Log into the running container as root: docker exec -it otobo_web_1 bash
            • Fetch Debian package info: apt-get update
            • Install rsync: apt-get install rsync

            Please note that the added package will only survive a *docker stop otobo_web_1; docker start otobo_web_1′ sequence. It will be lost with ‘docker-compose down’.

            Best regards from a sunny Munich,
            Bernhard Schmalhofer

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