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    • #11003
      Answered
      Mark Lecoq
      Participant

        When replying to a ticket I’d like to put our agent’s signature under the requestor’s quoted text.
        Right now, and that seems to be standard behaviour, the agent’s signature is put before the quoted text.

        How do I go about this? Thanks in advance for some pointers.

      • #11021
        Best Answer
        Anonymous

          Hello Mark,

          you can find this part in the “System Configuration”.

          GoTo Admin –> System Configuration

          Then search for “ResponseFormat”

          Set –> [% Data.Signature | html %] <– at the bottom. Now you have the Signature behind the quote.

           

          greetz

          Uli

        • #11022
          Mark Lecoq
          Participant

            Thank you!

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