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    • #11003
      Answered
      Mark Lecoq
      Participant

      When replying to a ticket I’d like to put our agent’s signature under the requestor’s quoted text.
      Right now, and that seems to be standard behaviour, the agent’s signature is put before the quoted text.

      How do I go about this? Thanks in advance for some pointers.

    • #11021
      Best Answer
      Anonymous

      Hello Mark,

      you can find this part in the „System Configuration“.

      GoTo Admin –> System Configuration

      Then search for „ResponseFormat“

      Set –> [% Data.Signature | html %] <– at the bottom. Now you have the Signature behind the quote.

       

      greetz

      Uli

    • #11022
      Mark Lecoq
      Participant

      Thank you!

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