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    • #12370
      Paul Luther
      Participant

        Hello,

        i’m quite new here, so first of all “Hello!, my name is Paul and i want to configure an otobo ubuntu server through apache 2”

         

        So here is my problem…at first i configured my apache webserver – all good – until on the index page i got the failure “otobo@localhost failed to login using password “YES” ” so i googled this thing and came to the mastermind conclusion that i need to reinstall my mysql server. So now it got really funny.. as i reinstalled the mysql server i got an Internal Server Error my apache log means this  Failure

        i recreated the database exactly the same like it was before because i read the installation guide and used the same password as before.

         

        i would love to get some help.

         

        Best regards

         

        Paul

      • #12378
        Stefan Rother
        Keymaster

          Hi Paul,

          I don’t know why you installed your database again, cause I’m sure that’s not the solution (did you execute https://yourFQDN/otobo/installer.pl as described in the install tutorial?).

          Now you miss some modules, so please execute:

          root> su – otobo

          otobo> bin/otobo.CheckModules.pl –inst

          and install all needed modules.

          Have fun with OTOBO!

          Stefan

          Team OTOBO

        • #12413
          Paul Luther
          Participant

            Hello Stefan,

             

            thanks for the advice, i’m right now executing the installer.pl but i ran to another problem…

             

            It requires a secure connection?

             

            Best Regards,

             

            Paul

          • #12416
            Stefan Rother
            Keymaster

              Hi Paul,

              please follow the installation manual step by step. You need to have a look to the database chapter:

              After installing the MySQL server you need configure it.

              In MySQL higher or equal version 5.7 a new authentication module is active, and it is not possible to use the OTOBO web installer for database creation. Please login to the mysql console and set a different authentication module and password for the user root if this is the case.

              Please change the authentication module and restart the installer.pl

              One more note, basically I would recommend the installation via Docker as described here. Takes only a few minutes and then the entire system is perfectly configured available.

              Best wishes from Germany!

              Stefan

              Team OTOBO

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