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    • #12370
      Paul Luther
      Participant

      Hello,

      i’m quite new here, so first of all „Hello!, my name is Paul and i want to configure an otobo ubuntu server through apache 2“

       

      So here is my problem…at first i configured my apache webserver – all good – until on the index page i got the failure „otobo@localhost failed to login using password „YES“ “ so i googled this thing and came to the mastermind conclusion that i need to reinstall my mysql server. So now it got really funny.. as i reinstalled the mysql server i got an Internal Server Error my apache log means this  Failure

      i recreated the database exactly the same like it was before because i read the installation guide and used the same password as before.

       

      i would love to get some help.

       

      Best regards

       

      Paul

    • #12378
      Stefan Rother
      Keymaster

      Hi Paul,

      I don’t know why you installed your database again, cause I’m sure that’s not the solution (did you execute https://yourFQDN/otobo/installer.pl as described in the install tutorial?).

      Now you miss some modules, so please execute:

      root> su – otobo

      otobo> bin/otobo.CheckModules.pl –inst

      and install all needed modules.

      Have fun with OTOBO!

      Stefan

      Team OTOBO

    • #12413
      Paul Luther
      Participant

      Hello Stefan,

       

      thanks for the advice, i’m right now executing the installer.pl but i ran to another problem…

       

      It requires a secure connection?

       

      Best Regards,

       

      Paul

    • #12416
      Stefan Rother
      Keymaster

      Hi Paul,

      please follow the installation manual step by step. You need to have a look to the database chapter:

      After installing the MySQL server you need configure it.

      In MySQL higher or equal version 5.7 a new authentication module is active, and it is not possible to use the OTOBO web installer for database creation. Please login to the mysql console and set a different authentication module and password for the user root if this is the case.

      Please change the authentication module and restart the installer.pl

      One more note, basically I would recommend the installation via Docker as described here. Takes only a few minutes and then the entire system is perfectly configured available.

      Best wishes from Germany!

      Stefan

      Team OTOBO

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