4. November 2020 at 20:42 #9611
5. November 2020 at 7:03 #9612Sven OesterlingKeymaster
this shouldn’t happen under any circumstance, of course, but also I have not yet seen anything like this. Do you have any packages installed? (And which otobo version are you on? Also are you using docker, or not?)
Else please try to describe all steps you have taken, that we can reproduce this. It is definitely not happening with the standard installation and configuration.
Best regards, Sven
5. November 2020 at 13:45 #9623
I’m using the latest version, I migrated from otrs, my distro is ubuntu 20 lts and I don’t use any extensions,
I start to testing otobo now.
5. November 2020 at 14:06 #9624Sven OesterlingKeymaster
sorry, but you have to provide more details about the error. On none of the systems I know this has occurred, so I cannot tell you anything by just seeing the picture. You have to either provide some way for me to reproduce this (try a fresh install without any changes and see if it occurs, and then configure your system step by step, until it does), or you have to show me some error messages. As I said, please look at your browser console, which I guess would be a likely candidate. Also helpful could be /var/log/apache2/error.log, and (not so likely) /var/log/syslog.
Do you have any code changes in the Custom folder? (Or did you change anything yourself after the migration?)
Go to /opt/otobo/ and try the following:
bin/otobo/Console.pl Maint::Cache::Delete bin/otobo/Console.pl Maint::Config::Rebuild --cleanup bin/otobo/Console.pl Maint::Loader::CacheCleanup
Then also clear your browser cache and try again.
Those are all stabs in the dark at this stage, of course.
Best regards, Sven
5. November 2020 at 18:00 #9626
I clean the database, restore the last backup and run the commands above, it´s ok now thanks.
27. April 2021 at 21:48 #11426armelliParticipant
I have the same problem.
In version 10.0.7 I still have a text field, but after an update (regardless of which newer version) the text field is gone.
The system was migrated from OTRS and runs on Ubuntu 18.04.
19. Mai 2021 at 22:15 #11503armelliParticipant
Can someone help me fix this error?
This error only occurs when updating from 10.0.7 to a higher version.
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