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    • #9103
      Sujeeva
      Participant

      Dear Friends,

      I am used to OTRS 5.7 community edition and just now came across about OTOBO. One question comes to my mind is that I was using all OTRS ITSM features installed in 5.7 community version.

      Are all ITSM features available in OTOBO 10 community edition?

      Thanks,

      Sujeeva

    • #9104
      Sven Oesterling
      Keymaster

      Dear Sujeeva,

      the ITSM packages are completely ported to OTOBO. The only two exceptions which probably are not working yet, are the customer actions CustomerITSMChangeSchedule and CustomerTicketProcess.

      Have a nice day, Sven

    • #9110
      Sujeeva
      Participant

      Dear Sven,

      Thank you very much for your reply. I believe below is the link for OTOBO ITSM features download:

      https://ftp.otobo.org/pub/otobo/packages/

      Please correct me if wrong. I will continue using OTOBO and probably convert my client’s OTRS 5.7 to OTOBO 10. It will be a journey for me and have lots of expectations in time to come. I will try to be an ambassador for OTOBO in APAC region.

      Cheers,

      Sujeeva

       

    • #9114
      Sven Oesterling
      Keymaster

      Dear Sujeeva,

      it is the right link. (If for any reasons you would prefer the individual packages, you could also get them here: https://ftp.otobo.org/pub/otobo/packages-itsm/bundle10/) In any case, for systems with connection to the internet, you should be able to easily install the ITSM package via the package manager anyways.

      I hope the conversion will work out smoothly for you, Sven

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