Otobo and otrs on the same apache?

[Csaba Németh]

Hi,

We have otrs and we are going to start otobo on the same server.

The main url of our otrs is helpdesk.ourdomain.tld/otrs/.

It comes from /opt/otrs/scripts/apache2-httpd.include.conf:
ScriptAlias /otrs/ „/opt/otrs/bin/cgi-bin/“
Alias /otrs-web/ „/opt/otrs/var/httpd/htdocs/“

 

We did almost the same with otobo:
/opt/otobo/scripts/apache2-httpd.include.conf:
ScriptAlias /otobo/ „/opt/otobo/bin/cgi-bin/“
Alias /otobo-web/ „/opt/otobo/var/httpd/htdocs/“

The issues is the folling:

When I try to open helpdesk.ourdomain.tld/otobo/ I get the otrs instance instead of the otobo instance.

What’s wrong?

[Grit Rother]

Hi Csaba,

I’m not from the technical team but I know from translating the Installation Manual that there can be issues with running two systems on the same Apache server. Maybe that’s your problem, too?

This is the section I am referring to:
=> „Under Apache, there are pitfalls with running two independent applications under mod_perl on the same server. These pitfalls can be alleviated with the mod_perl setting PerlOptions +Parent. This setting makes sure that the applications use their own dedicated Perl interpreter. Please check your Apache config files in the directory /etc/apache2/sites-enabled and add the setting in case it is missing.“

https://doc.otobo.org/manual/installation/stable/en/content/migration-from-otrs-6.html

Hope that helps. You might find other relevant info in the Manual, too.

Kind regards,
Grit

Team OTOBO

[Csaba Németh]

Hi Grit,

Thanks for your comment.

There is +Parent in the oboto config.

OTRS config has no +parent setting.

I tried to set is but it did not solve the issue.

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