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    • #10325
      gawkla gawkla
      Participant

      Hello Team.
      I am using few additional packages over OTRS V6 (free edition). It is possible to maintain these packages functionality after migration to OTOBO?

      „Must have“:
      ArticleCopyMoveDelete 6.0.2 (move, delete, copy articles between tickets)
      DashboardInfoscreen 6.0.1 (Allow users to hide the sidebar in the dashboard)
      DashboardMyTickets 6.0.5 (see my tickets – „owner & responsible“ – A dashboard widget that shows all tickets of an agent)

      This is not „must have“ but would be very usefull – provide abillity to easy mark tickets related to particular agents by definied colour
      UserColor 6.0.0 – Colors for agents in backend views.

    • #10326
      Stefan Rother
      Keymaster

      Hi Gawkla,

      I am not familiar with the packages you mentioned, but it is certainly possible to migrate the packages to OTOBO. Please just send the packages to hello@otobo.de and we will be happy to look at them (Admin -> Packagemanager -> Packagename -> Download Package).

      If there would be a manual effort to migrate the packages, we would be happy to send you a non-binding offer.

      Best wishes from Germany,

      Stefan

      Team OTOBO

    • #10360
      Grit Rother
      Keymaster

      Hi Gawkla,

      Renée Bäcker from perl-services.de has migrated the first of their OTRS packages to OTOBO and also created a new Package Archive exclusively for OTOBO:

      https://otopar.perl-services.de/.

      We are working on a more permanent solution.

      I think that’s great news for all users of Perl Services‘ packages.
      A big thank you to Renée!

      Best,

      Grit
      Team OTOBO

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