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    • #16058
      Bas Dikkenberg
      Participant

        is there a way i can replace the word *spam* with nothing in the subject ?

      • #16062
        Stefan Abel
        Moderator

          Hello Bas,

          You can’t manipulate the E-Mails themselves of course. But you could try changing the Ticket Title with the Postmaster Filter.

          Cheers
          Stefan

          • This reply was modified 2 months, 3 weeks ago by Stefan Abel.
        • #16065
          Bas Dikkenberg
          Participant

            That was where is was looking, but the question is how

          • #16066
            Stefan Abel
            Moderator

              I don’t know how the subjects look, but you could filter e.g. for

              (?<part1>.*)(S|s)(PAM|pam)(?<part2>.*)

              This would get the parts in front of and after the Term Spam (or SPAM or spam (or sPAM)) and put them into the variables part1 and part2.

              Now you could set your ticket title e.g. to

              [**\part1**][**\part2**]

              So you just have a cutout of the string Spam (in different variations).
              You have a documentation of the variable-stuff in the postmaster filters on the left.
              I hope this helps you any further. I have not tested this, especially the Subject Regex, but I guess it could work somehow.

              Cheers
              Stefan

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