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    • #12944
      phuoc-nguyen
      Participant

      Greetings Guys,
      I have a question. I setup SLA and when ticket close, All SLA counter will be reset to „ZERO“ in Ticket/Database.
      Is there any option to stop/prevent SLA reset to ZERO in ticket Or do you have any idea to take that SLA value before it change to ZERO. I want to keep that value for the report. Thank You in advance.

      The picture show SLA disappear when close ticket.

      SLA disappear in ticket

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