Unusual report

[egor-kolesnikov]

Good afternoon.
There was a task to create a new report in OTOBO. I’ve been sitting all day and I couldn’t figure out exactly how I can extract this.

OTOBO has order states that change depending on the actions of agents. For example, they answered the client on his ticket, the status was set to “1”. The client responded, state “2” was set. The ticket is closed, the state “3” is established.

Task: get a report indicating the requests to which the agent assigned the status “2”, while at the current moment the status of the request may already be “3”.

Is it possible? I understand that there is such information in the ticket history, but I do not quite understand how to configure the report parameters.

Any ideas? Thanks in advance.

• This topic was modified 2 years ago by egor-kolesnikov.

[egor-kolesnikov]

Thank you. Figured it out myself.

[Author]

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