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    • #10426
      Alex Eaves
      Participant

        I am trying to configure Otobo to use…
        support.mydomain.org
        …instead of…
        support.mydomain.org/otobo/index.pl

        I’ll even settle for…
        support.mydomain.org/index.pl

        Is this possible? Thank you.

      • #10427
        Alex Eaves
        Participant

          I suppose the same goes for “customer.pl”

        • #10534
          Demian Kellermann
          Participant

            I simply adapted the nginx configuration to redirect a plain request to the interface. In my case, the snippet is

            # always redirect to agent interface
            location ~ ^/$ {
            return 301 https://$host/otobo/index.pl;
            }

             

          • #10804
            Martin Dvorsky
            Participant

              Hello,

              does anybody know about more elegant solution instead of simply redirecting? Also is there any chance to make to this possible without using nginx?

              Thanks

            • #12036
              possebon Fernando
              Participant

                It’s possible. I’ve done this.

                Assuming that you will have the following:

                • servicedesk.yourdomain.com – for the agent / management users
                • support.yourdomain.com – for the customer users

                You can use the following steps:

                • Copy the original zzz_otobo.conf to zzz_servicedesk_otobo.conf
                • Copy the original zzz_otobo.conf to zzz_support_otobo.conf
                • Rename the zzz_otobo.conf to zzz_otobo.original
                • Edit the zzz_servicedesk_otobo.conf and make the following changes (I’ll post only the relevant part of files, the original and the changed version):

                Original

                https://pastebin.com/FULHvVLk

                Changed version of zzz_servicedesk_otobo.conf:

                https://pastebin.com/rvCzhp5i

                Changed version of zzz_support_otobo.conf:

                https://pastebin.com/mubFxKM6

                Don’t forget to add the closing tag <strong></VirtualHost></strong> on both files.

                • Change the ScriptAlias to empty value on SysConfig

                 

                I hope this helps.

                 

                Best regards,

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