Viewing 5 reply threads
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    Posts
    • #11732
      Andrzej Broda
      Participant

      Hello,

      I encountered a problem after the migration. Just after step 4 of the migration, it pops up that secure boot is enabled and I cannot run the clean up and finish procedure. Therefore, it is impossible to log into the system because the system reports the „Your browser is too old, please contact your administrator“ message on index.pl screen.

    • #11734
      Renée Bäcker
      Participant

      If you need to set a sysconfig option via commandline, you should run

       

      perl bin/otobo.Console.pl Admin::Config::Update –setting-name SecureMode –value 0

    • #11735
      Andrzej Broda
      Participant

      I don’t know if I expressed myself correctly. So I’ll add more information.

      My installation is based on docker.
      The old OTRS database was imported into the docker database according to the art of migration.

      I then proceeded with the migration process at the link https://fqdn/otobo/migration.pl

      In the step, which asked about the database, I checked the appropriate check box, which informs the system that this was done manually.

      Then the migration process in step 4 was successful, but the session was broken. After refreshing the session, the information appears that „Secure mode“ is enabled.
      You cannot check the „Clean and finish“ option, which completes the migration.
      After enabling the OTOBO daemon, the whole migration crashes and the old browser message appears.

      Workaround: Just go to the otobo_web_1 container and add in Kernel/Config.pm
      $Self->{SecureMode} = ‚0‘;

      This will manually disable SecureMode. Finish the migration process after the refresh by pressing „clean and finish“.
      We then enable the OTOBO daemon „docker-compose start daemon“.

      Then everything works.

    • #11736
      Sven Oesterling
      Keymaster

      Hi Andrzej,

      I’m not sure whether „everything works“ now, or not. Given that you migrated the DB correctly, your migration was still interrupted and your SysConfig is probably not up to date. You could try a bin/otobo.Console.pl Maint::Config::Rebuild, similar to Renees suggestion.

      If the error with the „old browser“ is appearing, this often is a hint, that there is a problem in the JavaScript (you can check this by opening your browser console). An issue we ran into one or two times now is, that people or packages changed the SysConfig setting „Loader::Agent::CommonJS“ and have old versions of some third-party software there, which don’t exist anymore (e.g. jquery-validate which was updated to 1.19.3 in OTOBO 10.0.10). In that case you can temporarily edit Kernel/Config/Files/ZZZAAuto.pm to get access to the system and then change your SysConfig setting accordingly. (This could certainly be a result of an incomplete migration procedure, too.)

      Best regards, Sven

    • #11747
      Andrzej Broda
      Participant

      Problem occured during step 4.

      Here’s log

      [Wed Jul 14 13:39:43 2021][Error][Kernel::System::SysConfig::SettingUpdate][461] Setting Elasticsearch::Active does not exist!
      [Wed Jul 14 13:39:43 2021][Error][Kernel::System::SysConfig::ConfigurationLoad][4274] Setting Elasticsearch::Active (global) was not correctly updated!
      [Wed Jul 14 13:39:43 2021][Error][Kernel::System::SysConfig::SettingUpdate][461] Setting Frontend::ToolBarModule###250-Ticket::ElasticsearchFulltext does not exist!
      [Wed Jul 14 13:39:43 2021][Error][Kernel::System::SysConfig::ConfigurationLoad][4274] Setting Frontend::ToolBarModule###250-Ticket::ElasticsearchFulltext (global) was not correctly updated!
      [Wed Jul 14 13:40:00 2021][Error][Kernel::System::SysConfig::DB::DefaultSettingDelete][828] Cannot delete or update a parent row: a foreign key constraint fails (
      otobo.sysconfig_modified, CONSTRAINT FK_sysconfig_modified_sysconfig_default_id_id FOREIGN KEY (sysconfig_default_id) REFERENCES sysconfig_default (id)), SQL: 'DELETE FROM sysconfig_default WHERE id = ?'
      [Wed Jul 14 13:40:00 2021][Error][Kernel::System::SysConfig::_DBCleanUp][5303] System couldn't delete OTRSTimeZone from DB (sysconfig_default)!
      [Wed Jul 14 13:40:20 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: FQDN!
      [Wed Jul 14 13:40:21 2021][Error][Kernel::System::SysConfig::SettingGet][200] Setting OTOBOTimeZone is invalid!
      [Wed Jul 14 13:40:21 2021][Error][Kernel::System::SysConfig::SettingUpdate][519] EffectiveValue is invalid! Entity value is invalid(OTOBO)!
      [Wed Jul 14 13:40:21 2021][Error][Kernel::System::SysConfig::ConfigurationLoad][4274] Setting PostmasterDefaultQueue (global) was not correctly updated!
      [Wed Jul 14 13:40:21 2021][Error][Kernel::System::SysConfig::SettingUpdate][519] EffectiveValue is invalid! Entity value is invalid(OTOBO)!
      [Wed Jul 14 13:40:21 2021][Error][Kernel::System::SysConfig::ConfigurationLoad][4274] Setting Process::DefaultQueue (global) was not correctly updated!
      [Wed Jul 14 13:40:23 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Frontend::Module###AdminAttachment!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Frontend::Module###AdminDynamicFieldDateTime!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Frontend::Module###AdminDynamicFieldDropdown!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Frontend::Module###AdminDynamicFieldMultiselect!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Frontend::Module###AdminDynamicFieldText!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Frontend::Module###AdminGenericAgent!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Frontend::Module###AdminNotificationEvent!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Frontend::Module###AdminPriority!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Frontend::Module###AdminProcessManagement!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Frontend::Module###AdminProcessManagementActivity!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Frontend::Module###AdminProcessManagementActivityDialog!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Frontend::Module###AdminProcessManagementPath!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Frontend::Module###AdminProcessManagementTransition!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Frontend::Module###AdminProcessManagementTransitionAction!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Frontend::Module###AdminQueue!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Frontend::Module###AdminQueueAutoResponse!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Frontend::Module###AdminQueueTemplates!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Frontend::Module###AdminRegistration!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Frontend::Module###AdminSLA!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Frontend::Module###AdminSalutation!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Frontend::Module###AdminService!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Frontend::Module###AdminSignature!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Frontend::Module###AdminState!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Frontend::Module###AdminSystemAddress!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Frontend::Module###AdminTemplate!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Frontend::Module###AdminTemplateAttachment!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Frontend::Module###AdminType!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Frontend::Module###AgentDaemonInfo!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Frontend::Module###AgentTicketFreeText!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Frontend::Navigation###AgentAppointmentCalendarOverview###002-Calendar!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Frontend::Navigation###AgentStatistics###001-Framework!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Frontend::NavigationModule###AdminCloudServices!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Frontend::NavigationModule###AdminRegistration!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Frontend::NavigationModule###AdminSupportDataCollector!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Frontend::NotifyModule###7000-AgentTimeZone-Check!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Frontend::NotifyModule###8000-Daemon-Check!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Frontend::Output::OutputFilterTextAutoLink###Bugtraq!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Frontend::Output::OutputFilterTextAutoLink###CVE!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Frontend::Output::OutputFilterTextAutoLink###MSBulletins!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Frontend::Output::OutputFilterTextAutoLink###Setting1!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Frontend::Output::OutputFilterTextAutoLink###Setting2!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Frontend::RichTextPath!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Frontend::ToolBarModule###110-Ticket::AgentTicketQueue!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Frontend::ToolBarModule###120-Ticket::AgentTicketStatus!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Frontend::ToolBarModule###130-Ticket::AgentTicketEscalation!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Frontend::ToolBarModule###140-Ticket::AgentTicketPhone!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Frontend::ToolBarModule###150-Ticket::AgentTicketEmail!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Frontend::ToolBarModule###160-Ticket::AgentTicketProcess!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Frontend::WebPath!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: HttpType!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: KeepStateHeader!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Loader::Agent::CommonCSS###000-Framework!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Loader::Agent::CommonJS###000-Framework!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Loader::Agent::CommonJS###100-CKEditor!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Loader::Agent::Skin###000-default!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Loader::Agent::Skin###001-slim!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Loader::Customer::CommonCSS###000-Framework!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Loader::Customer::CommonJS###000-Framework!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Loader::Customer::CommonJS###100-CKEditor!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Loader::Customer::Skin###000-default!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Loader::Enabled::CSS!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Loader::Enabled::JS!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Loader::Module::AdminAppointmentCalendarManage###002-Calendar!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Loader::Module::AgentAppointmentAgendaOverview###002-Calendar!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Loader::Module::AgentAppointmentCalendarOverview###002-Calendar!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Loader::Module::AgentDashboard###001-Framework!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Loader::Module::AgentStatistics###001-Framework!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Loader::Module::CustomerTicketMessage###002-Ticket!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Loader::Module::CustomerTicketZoom###002-Ticket!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: LogModule::LogFile!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: LogModule::LogFile::Date!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: LogoutURL!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: LoopProtectionLog!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: MIME-Viewer###text/xml!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Notification::Transport###Email!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: NotificationBodyLostPassword!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: NotificationBodyLostPasswordToken!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: NotificationSenderEmail!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: NotificationSenderName!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: NotificationSubjectLostPassword!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: NotificationSubjectLostPasswordToken!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: PDF::LogoFile!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: PGP!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: PGP::Log!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: PGP::Options!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Package::AllowNotVerifiedPackages!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Package::RepositoryList!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Package::RepositoryRoot!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Package::ShowFeatureAddons!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: PerformanceLog::File!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: PostMaster::CheckFollowUpModule###0000-BounceEmail!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: PostMaster::PreFilterModule###1-Match!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: PostMaster::PreFilterModule###2-Match!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: PostMaster::PreFilterModule###3-NewTicketReject!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: PostMaster::PreFilterModule###4-CMD!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: PostMaster::PreFilterModule###5-SpamAssassin!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: PostMaster::PreFilterModule###6-SpamAssassin!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: PostmasterX-Header!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: PreferencesGroups###Password!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: PreferencesGroups###Theme!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: ProcessManagement::Transition::Debug::Filter###00-Default!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: ProductName!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: PublicFrontend::FooterLinks!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: ScriptAlias!
      [Wed Jul 14 13:40:25 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Secure::DisableBanner!
      [Wed Jul 14 13:40:26 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: SendmailModule!
      [Wed Jul 14 13:40:26 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: SessionDir!
      [Wed Jul 14 13:40:26 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: SessionName!
      [Wed Jul 14 13:40:26 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: ShowUserTimeZoneSelectionNotification!
      [Wed Jul 14 13:40:26 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: SupportDataCollector::HTTPHostname!
      [Wed Jul 14 13:40:26 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: SupportDataCollector::WebUserAgent::Timeout!
      [Wed Jul 14 13:40:26 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: SystemID!
      [Wed Jul 14 13:40:26 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Ticket::Article::Backend::MIMEBase::ArticleDataDir!
      [Wed Jul 14 13:40:26 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Ticket::Article::Backend::MIMEBase::ArticleStorage!
      [Wed Jul 14 13:40:26 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Ticket::Frontend::AutomaticMergeText!
      [Wed Jul 14 13:40:26 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Ticket::Frontend::BounceText!
      [Wed Jul 14 13:40:26 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Ticket::Frontend::MenuModule###100-Lock!
      [Wed Jul 14 13:40:26 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Ticket::Frontend::MenuModule###210-Print!
      [Wed Jul 14 13:40:26 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Ticket::Frontend::MenuModule###310-FreeText!
      [Wed Jul 14 13:40:26 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Ticket::Frontend::MergeText!
      [Wed Jul 14 13:40:26 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Ticket::GenericAgentRunLimit!
      [Wed Jul 14 13:40:26 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Ticket::IndexModule!
      [Wed Jul 14 13:40:26 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Ticket::SearchIndex::Attribute!
      [Wed Jul 14 13:40:26 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Ticket::SearchIndexModule!
      [Wed Jul 14 13:40:26 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Ticket::TicketDynamicFieldDefault###Element1!
      [Wed Jul 14 13:40:26 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Ticket::TicketDynamicFieldDefault###Element10!
      [Wed Jul 14 13:40:26 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Ticket::TicketDynamicFieldDefault###Element11!
      [Wed Jul 14 13:40:26 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Ticket::TicketDynamicFieldDefault###Element12!
      [Wed Jul 14 13:40:26 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Ticket::TicketDynamicFieldDefault###Element13!
      [Wed Jul 14 13:40:26 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Ticket::TicketDynamicFieldDefault###Element14!
      [Wed Jul 14 13:40:26 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Ticket::TicketDynamicFieldDefault###Element15!
      [Wed Jul 14 13:40:26 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Ticket::TicketDynamicFieldDefault###Element16!
      [Wed Jul 14 13:40:26 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Ticket::TicketDynamicFieldDefault###Element2!
      [Wed Jul 14 13:40:26 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Ticket::TicketDynamicFieldDefault###Element3!
      [Wed Jul 14 13:40:26 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Ticket::TicketDynamicFieldDefault###Element4!
      [Wed Jul 14 13:40:26 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Ticket::TicketDynamicFieldDefault###Element5!
      [Wed Jul 14 13:40:26 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Ticket::TicketDynamicFieldDefault###Element6!
      [Wed Jul 14 13:40:26 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Ticket::TicketDynamicFieldDefault###Element7!
      [Wed Jul 14 13:40:26 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Ticket::TicketDynamicFieldDefault###Element8!
      [Wed Jul 14 13:40:26 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Ticket::TicketDynamicFieldDefault###Element9!
      [Wed Jul 14 13:40:26 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: Ticket::UnlockStateType!
      [Wed Jul 14 13:40:26 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: TicketACL::Debug::Filter###00-Default!
      [Wed Jul 14 13:40:26 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: TimeZone!
      [Wed Jul 14 13:40:26 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: UserDefaultTimeZone!
      [Wed Jul 14 13:40:26 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2671] DefaultSettingUpdate failed for Config Item: WebMaxFileUpload!
      [Wed Jul 14 13:40:29 2021][Error][Kernel::System::SysConfig::DB::DefaultSettingLock][1607] It's not possible to lock a setting if a deployment is currently locked.
      [Wed Jul 14 13:40:29 2021][Error][Kernel::System::SysConfig::ConfigurationXML2DB][2594] System was unable to lock Default Settings
      [Wed Jul 14 13:40:29 2021][Error][Kernel::System::MigrateFromOTRS::Base::MigrationLog][1169] There was a problem writing XML to DB.

       

      What can I do to perform migration properly?

    • #11772
      Andrzej Broda
      Participant

      Any help?

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