Access denied for user otobo when trying to restore backup

[Stefano Grespan]

Hello,

I’m trying to migrate my Otobo (docker installation) to another machine. I’ve followed the guide and everything went fine until the restore. Error message:

docker run -it --rm --volume otobo_opt_otobo:/opt/otobo --volume otobo_backup:/otobo_backup --network otobo_default rotheross/otobo:latest-10_1 scripts/restore.pl -d /opt/otobo -b /otobo_backup/2022-06-23_17-06-15
Restore /otobo_backup/2022-06-23_17-06-15/Config.tar.gz ...
DBI connect('database=otobo;host=db','otobo',...) failed: Access denied for user 'otobo'@'172.20.0.8' (using password: YES) at /opt/otobo_install/local/lib/perl5/DBIx/Connector.pm line 31.
ERROR: OTOBO-restore.pl-81 Perl: 5.34.1 OS: linux Time: Fri Jun 24 11:39:39 2022

Message: Access denied for user 'otobo'@'172.20.0.8' (using password: YES)

Traceback (1):
Module: Kernel::System::DB::Prepare Line: 767
Module: /opt/otobo/scripts/restore.pl Line: 179

Can't call method "fetchrow_array" on an undefined value at /opt/otobo/Kernel/System/DB.pm line 847.

I’ve tried to login in the db with user Otobo and it works:

/$ docker exec -it otobo_db_1 /bin/bash
mysql@293fdd6b2c98:/$ mysql -u otobo -p
Enter password:
Welcome to the MariaDB monitor. Commands end with ; or \g.
Your MariaDB connection id is 17867
Server version: 10.5.16-MariaDB-1:10.5.16+maria~focal mariadb.org binary distribution

Copyright (c) 2000, 2018, Oracle, MariaDB Corporation Ab and others.

Type 'help;' or '\h' for help. Type '\c' to clear the current input statement.

MariaDB [(none)]>

 

[Stefano Grespan]

Solved: to import the backup I had to change otobo user password on the new server and give it the same it had on the old one.

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