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    • #11906
      Giordano Torre
      Teilnehmer

      Good Morning,

      I’d like create two ACL but I don’t undstand how it works:

      1.- when customer user opens a new ticket must not see all queues but i want to limit a specific queue for customer:

      2.- Is it possible closed automatically a ticket without customer answer after a specific time?

      I can’t able to configure it.

       

      Thank You for support

       

       

    • #11909
      Giordano Torre
      Teilnehmer

      I have read ACL manual and examples.

      If I try configure it, I’m not able to configure ACL as example.

      Infact if i try to selected Ticket –> Queue, I can’t see the queues configured.

      Example ACL in manual

      My configuration

      Thank You

       

    • #11910
      Giordano Torre
      Teilnehmer

      I have read ACL manual and examples.

      If I try configure it, I’m not able to configure ACL as example.

      Infact if i try to selected Ticket –> Queue, I can’t see the queues configured.

      Example ACL in manual

      My configuration

      Thank You

       

    • #11914
      Renée Bäcker
      Teilnehmer

      You need to type the queue name into the textfield after the match type („regex“, „exact match“,…) dropdown.

      • #11920
        Giordano Torre
        Teilnehmer

        Good Morning,

        Thank You for your answers…

        1. I thought that I see the queues and I didnt’t have to insert the name…Thank You!
        2. Where Can I select the date??! Because in the ticket state I can see this:

        Thank You

    • #11915
      Renée Bäcker
      Teilnehmer

      2.- Is it possible closed automatically a ticket without customer answer after a specific time?

      You need to set the ticket state to „pending auto close“ and select the date when ticket should be closed…

    • #11921
      Renée Bäcker
      Teilnehmer

      You can select the date in various dialogs, e.g. in „outbound email“ („posta in uscita“):

       

    • #11924
      Giordano Torre
      Teilnehmer

      Good Morning,

      thank you for your support.

      Is there a global mode to configured pending time for example, all tickets, queues etc?

      Thank You

    • #11925
      Giordano Torre
      Teilnehmer

      I’m trying to configure ACL.

      1.- when customer user opens a new ticket must not see all queues but i want to limit a specific queue for customer.

      I want disable the queues (Junk and Postmaster) when customer open new ticket.

      He don’t have to see those queues.

      Thank You

       

    • #11926
      Giordano Torre
      Teilnehmer

      Where am I wrong?

      Are there more ACL examples?

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