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    • #13032
      Denis Smith
      Teilnehmer

      Hello,

      First of all thank you for the wonderful work you do. But there’s a small issue which appeared after migration from OTRS6 to Otobo 10.1: no attachments are displayed in the old migrated tickets. We use Ticket::Article::Backend::MIMEBase::ArticleStorageFS and I can see that:

      • only a small part of articles migrated to /opt/otobo/var/article from /opt/otrs/var/article
      • even if I sync the directories, otobo doesn’t display the attachments.

      Is there a way to force sync/reindex the attachments without performing migration from the start?

      Thank you,

    • #13035
      Denis Smith
      Teilnehmer

      Nevermind, it could be just copied.

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