Block FollowUp

[Giordano Torre]

Good Morning,

Is there a possibility to block the followup other customer user(not registered on otobo)?

A customer user has opened a ticket throught web browser. Agent has answered but other customer user (not registered on otobo) has followed-up throught email (postmaster).

How can I block this problem?

I ‘d like configure that only customer user registerde cans follow up to ticket.

Thank You

[Autor]

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