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    • #13004
      P O
      Teilnehmer

      Hey,

      I’ve been using Otobo for a while now, not having much experience with Perl and the OTRS/OTOBO system itself.

      Recently, when changing any settings in the configuration, it takes an unmercifully long time – then throws an error. Next, deployment – takes a long time, then an error that the deployment cannot be blocked for UserID=2. In the deployment list everything is seemingly ok, but a red bar appears – with an error: In the deployment list everything is seemingly ok, but a red bar appears – with an error:

      How to check and remove the deployment lockout? Where can I find more detailed logs, because the Apache2 error.log does not tell me anything:

      Message: Can not lock the deployment for UserID '2'!

      RemoteAddress: 192.168.255.1
      RequestURI: /otobo/index.pl?Action=AdminSystemConfigurationDeployment;Subaction=AJAXDeployment

      Traceback (16795):
      Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3566
      Module: Kernel::Modules::AdminSystemConfigurationDeployment::Run Line: 83
      Module: Kernel::System::Web::InterfaceAgent::Run Line: 1247
      Module: ModPerl::ROOT::ModPerl::Registry::opt_otobo_bin_cgi_2dbin_index_2epl::handler Line: 37
      Module: (eval) (v1.99) Line: 207
      Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
      Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
      Module: ModPerl::Registry::handler (v1.99) Line: 32

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