Cannot see tickets after backup restore

[Stefano Grespan]

Hello,

I’ve restored a backup from a docker installation to another but something went wrong: now I can login to the new Otobo but my user is not an admin anymore and i cannot see any ticket. Moreover, on the top of the page I read „Otobo Daemon is not running“, but according with „docker ps“ it is. Unfortunately I’m quite new to this software and I need some help about what I should check to understand the cause of the problem. Can you please help me?

Thanks

 

My dashboard on the old server:

And my dashboard in the new one after restoring the backup:

• Dieses Thema wurde geändert vor 8 Monaten, 2 Wochen von Stefano Grespan.

[Stefan Rother]

Hi,

perhaps it is a cache problem, please change inside the OTOBO docker container and delete the cache:

root> docker exec -it otobo_web_1

otobo> bin/otobo.Console.pl Maint::Cache::Delete

otobo> bin/otobo.Console.pl Maint::Loader::CacheCleanup

If the content is still not displayed, something went wrong when importing the database.

Best wishes from Germany,

Stefan Rother

Team OTOBO

[Stefano Grespan]

Thanks, it works!

[Autor]

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