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    • #13408
      Stefano Grespan
      Teilnehmer

        Hello,

        I’ve restored a backup from a docker installation to another but something went wrong: now I can login to the new Otobo but my user is not an admin anymore and i cannot see any ticket. Moreover, on the top of the page I read „Otobo Daemon is not running“, but according with „docker ps“ it is. Unfortunately I’m quite new to this software and I need some help about what I should check to understand the cause of the problem. Can you please help me?

        Thanks

         

        My dashboard on the old server:

        And my dashboard in the new one after restoring the backup:

      • #13411
        Stefan Rother
        Verwalter

          Hi,

          perhaps it is a cache problem, please change inside the OTOBO docker container and delete the cache:

          root> docker exec -it otobo_web_1

          otobo> bin/otobo.Console.pl Maint::Cache::Delete

          otobo> bin/otobo.Console.pl Maint::Loader::CacheCleanup

          If the content is still not displayed, something went wrong when importing the database.

          Best wishes from Germany,

          Stefan Rother

          Team OTOBO

        • #13412
          Stefano Grespan
          Teilnehmer

            Thanks, it works!

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