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    • #11979
      Giordano Torre
      Teilnehmer

        Good Morning,

        is it possible assign a ticket to agent another queue?

        For example:

        A customer user opens a ticket in a specific queue.

        Then I’d like assign the ticket to a agent to another queue because the customer user has wrong the queue.

        I’d like assign the tickets to all my agents not only agent of the queue or group.

        Thank You

         

         

      • #11980
        Grit Rother
        Administrator

          Hi,

          You’d normally move the ticket to another queue and not assign it to any agent specifically, but yes – that’s a standard functionality.

          (You can only assign tickets to agents with permissions to the relevant queue of course, maybe that’s the problem?)

          Hope this helps!
          Grit

        • #11981
          Giordano Torre
          Teilnehmer

            Exactly…

            Now If I want assign a ticket to agent of other queue, I have to move a ticket to other queue and then assign it to agent.

            In OTRS I can assign a ticket to all agents…

          • #11986
            Giordano Torre
            Teilnehmer

              WOW

              How can I enable this Dashboard??!?

              Thank Youuuuu

              Best Regards

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