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    • #12043

      Hello,

      Docker Installation, Otobo Version 10.0.10

      I am trying to create a custom dashlet to display unclassified closed tickets.
      I was following these instructions

      https://www.ontec.at/otrs-ein-eigenes-dashlet-anlegen/

      And the dashlet is now available in the system configuration.

      But I am not able to create an appropriate list of attributes and/or filter to display only unclassified closed tickets.

      I was trying several combinations of attributes

      StateType=Closed;Type=Unclassified;SortBy=Age;

      and filters

      All, Type=Unclassified

      But the dasboard shows closed ticket regardless of the ticket type

      Can anyone help me to create the correct Attributes?

    • #12056
      Renée Bäcker
      Teilnehmer

      Filter is the „tab“ in the widget. So it should be „All“.

       

      The attributes should look like

      StateType=closed;Type=Unclassified;SortBy=Age

      (lower case ‚c‘ for the StateType)

    • #12057
      Renée Bäcker
      Teilnehmer

      And delete the caches after you have changed something. Otherwise you might get wrong results.

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