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    • #16068
      Hristo Hristov
      Teilnehmer

        Hello, Otobo Forum ,

        In the last couple of days I receive those kind of error logs in my otobo log system:
        https://ibb.co/PgmtnX9  You can see the log errors here.

         

        Otobo version is 10.0.18 installed on Ubuntu .

         

        Also I installed YAML::XS Module and it is up to date.

        Mail Notification from otobo error:

        ERROR: OTOBO-otobo.Daemon.pl – Daemon Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker-16 Perl: 5.30.0 OS: linux Time: Sat Dec  9 11:36:48 2023

        Message: Loading the YAML string failed:

        Traceback (713009):
        Module: Kernel::System::YAML::Load Line: 125
        Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1398
        Module: Kernel::System::SysConfig::ConfigurationListGet Line: 3057
        Module: Kernel::System::SysConfig::ConfigurationInvalidList Line: 3244
        Module: (eval) Line: 145
        Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::AsynchronousExecutor::Run Line: 125
        Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 243
        Module: (eval) Line: 386
        Module: main::Start Line: 386
        Module: bin/otobo.Daemon.pl Line: 164

        ERROR: OTOBO-otobo.Daemon.pl – Daemon Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker-16 Perl: 5.30.0 OS: linux Time: Sat Dec  9 11:36:48 2023

        Message: YAML data was: “— |2

        Dear Customer,

        Unfortunately we could not detect a valid ticket number
        in your subject, so this email can’t be processed.

        Please create a new ticket via the customer panel.

        Thanks for your help!

        Your Helpdesk Team

        Traceback (713009):
        Module: Kernel::System::YAML::Load Line: 133
        Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1398
        Module: Kernel::System::SysConfig::ConfigurationListGet Line: 3057
        Module: Kernel::System::SysConfig::ConfigurationInvalidList Line: 3244
        Module: (eval) Line: 145
        Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::AsynchronousExecutor::Run Line: 125
        Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 243
        Module: (eval) Line: 386
        Module: main::Start Line: 386
        Module: bin/otobo.Daemon.pl Line: 164

        ERROR: OTOBO-otobo.Daemon.pl – Daemon Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker-16 Perl: 5.30.0 OS: linux Time: Sat Dec  9 11:36:48 2023

        Message: YAML data was not readable even by pure-perl YAML module

        Traceback (713009):
        Module: Kernel::System::YAML::Load Line: 144
        Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1398
        Module: Kernel::System::SysConfig::ConfigurationListGet Line: 3057
        Module: Kernel::System::SysConfig::ConfigurationInvalidList Line: 3244
        Module: (eval) Line: 145
        Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::AsynchronousExecutor::Run Line: 125
        Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 243
        Module: (eval) Line: 386
        Module: main::Start Line: 386
        Module: bin/otobo.Daemon.pl Line: 164

        ERROR: OTOBO-otobo.Daemon.pl – Daemon Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker-16 Perl: 5.30.0 OS: linux Time: Sat Dec  9 11:36:48 2023

        Message: Loading the YAML string failed: YAML::XS::Load Error: The problem:

        found character that cannot start any token

        was found at document: 1, line: 2, column: 2
        while scanning for the next token at line: 2, column: 2

        Traceback (713009):
        Module: Kernel::System::YAML::Load Line: 125
        Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1398
        Module: Kernel::System::SysConfig::ConfigurationListGet Line: 3057
        Module: Kernel::System::SysConfig::ConfigurationInvalidList Line: 3244
        Module: (eval) Line: 145
        Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::AsynchronousExecutor::Run Line: 125
        Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 243
        Module: (eval) Line: 386
        Module: main::Start Line: 386
        Module: bin/otobo.Daemon.pl Line: 164

        ERROR: OTOBO-otobo.Daemon.pl – Daemon Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker-16 Perl: 5.30.0 OS: linux Time: Sat Dec  9 11:36:48 2023

        Message: YAML data was: “— |
        [% Data.Salutation | html %]
        [% Data.StdResponse | html %]
        [% Data.Signature | html %]

        [% Data.CreateTime | Localize(“TimeShort”) %] – [% Data.OrigFromName | html %] [% Translate(“wrote”) | html %]:
        [% Data.Body | html %]

        Traceback (713009):
        Module: Kernel::System::YAML::Load Line: 133
        Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1398
        Module: Kernel::System::SysConfig::ConfigurationListGet Line: 3057
        Module: Kernel::System::SysConfig::ConfigurationInvalidList Line: 3244
        Module: (eval) Line: 145
        Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::AsynchronousExecutor::Run Line: 125
        Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 243
        Module: (eval) Line: 386
        Module: main::Start Line: 386
        Module: bin/otobo.Daemon.pl Line: 164

        ERROR: OTOBO-otobo.Daemon.pl – Daemon Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker-16 Perl: 5.30.0 OS: linux Time: Sat Dec  9 11:36:48 2023

        Message: Data was only readable pure-perl YAML module, please contact the System Administrator to update this record, as the stored data is still in a wrong format!

        Traceback (713009):
        Module: Kernel::System::YAML::Load Line: 150
        Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1398
        Module: Kernel::System::SysConfig::ConfigurationListGet Line: 3057
        Module: Kernel::System::SysConfig::ConfigurationInvalidList Line: 3244
        Module: (eval) Line: 145
        Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::AsynchronousExecutor::Run Line: 125
        Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 243
        Module: (eval) Line: 386
        Module: main::Start Line: 386
        Module: bin/otobo.Daemon.pl Line: 164

         

         

        Please give me some hints.

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