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    • #16429
      Daniel dos Santos
      Teilnehmer

        Dear all,

        Is it possible to get the text provided through the customer frontend (from a dynamic field type: ticket) and get the content  added to a note in the related ticket?

        Thank you in advance for any input

      • #16474
        Stefan Abel
        Moderator

          Hello,

          Yes that would be possible with a small process that you start (e.g. with a Generic Agent) and the Transition Action “ArticleCreate” (or so). There you could use the tag <OTOBO_TICKET_DynamicField_MyTextFieldName> for the Body of the Article.

          Cheers

          Stefan

        • #16514
          Daniel dos Santos
          Teilnehmer

            Hi Stefan,

            perfect…it works :)

            Thanks a lot for your help

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