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    • #13551
      Manny Gatahwa


      I would like to know to investigate and resolve the problem where by when I use forgot password option, no email is sent.

      How to find this config and what to change?


    • #13682
      Best Answer
      Francisco Blanco

      If you have access to the server CLI run this command:

      su -c "/opt/otobo/bin/ Admin::User::SetPassword root@localhost 123456" -s /bin/bash otobo

      This will set the root@localhost password to 123456, then log in with root@localhost user and change the user password that you forgot, also change the root@localhost password for other more secure or set a secure password from the beginning.


      Hope it helps

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