help: i can’t populate a dynamic field throgh a web service

[tommaso iovane]

HI, im trying to populate a dynamic field in AgentTicketFreeText through a webservice. This is the endpoint https://progeta-sinapto.sinapto.tech/static/test.php, it’s a software we work on, so we have full control of what it sends to otobo, atm is sending:

{"Data":{"Key":"Data","Value":"Value"}}

the webservice on otobo is configured as following:

the invoker’s event triggers are TicketCreate, TicketTitleUpdate.

In the webservice’s debugger section i can see that otobo can reach the endpoint and parse the data as following:

$VAR1 = {
'Data' => {
'Key' => 'Data',
'Value' => 'Value'
}
};

even so, in the ticket’s AgentTicketFreeText the dynamic field appears either as a disabled input field or as a text „DynamicField/Agent/WebService.tt“.

Is my endpoint sending the data the wrong way? thanks for help!

• Dieses Thema wurde geändert vor 11 Monaten, 1 Woche von tommaso iovane.

[Autor]

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