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    • #12699
      Anonym

        Hi.

        I’m new to OTOBO but have been using OTRS extensively for quite a while some years ago. I remember we had an option that was available to members of the admin group to impersonate as an agent (or as a customer). Is this still possible with OTOBO?

      • #12706
        Grit Rother
        Administrator

          Hi,

          Yes, that’s still available via

          Admin > Customer Users and

          Admin > Agents

           

          Kind regards,

          Grit

        • #12713
          Renée Bäcker
          Teilnehmer

            You have to enable the feature in the system configuration (search for “SwitchTo” options).

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