Ansicht von 2 Antwort-Themen
  • Autor
    Beiträge
    • #12699
      Verbo Ese
      Teilnehmer

      Hi.

      I’m new to OTOBO but have been using OTRS extensively for quite a while some years ago. I remember we had an option that was available to members of the admin group to impersonate as an agent (or as a customer). Is this still possible with OTOBO?

    • #12706
      Grit Rother
      Verwalter

      Hi,

      Yes, that’s still available via

      Admin > Customer Users and

      Admin > Agents

       

      Kind regards,

      Grit

    • #12713
      Renée Bäcker
      Teilnehmer

      You have to enable the feature in the system configuration (search for „SwitchTo“ options).

Ansicht von 2 Antwort-Themen
  • Du musst angemeldet sein, um auf dieses Thema antworten zu können.