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    • #11567
      Antoine Lacroix
      Teilnehmer

      Well pretty much everything is in the title. I know categories are planned for a future release but as we’re migrating from GLPI our agents are used to categories from more than 5 years ; hence my question : is there anyway to get this feature as of right now ? or maybe to add a module that could help replace these until categories get implemented ?

       

      Thanks !

    • #11568
      Sven Oesterling
      Verwalter

      Hi Antoine,

      depending on how you want to use categories, you could map them to the ticket types, or a dynamic field,… For the latter you can already display them as little colored category tags on the customer interface by configuring the SysConfig-Option(s) „Ticket::Frontend::CustomerTicketCategories###DynamicField“.

      Best regards, Sven

    • #11570
      Antoine Lacroix
      Teilnehmer

      I’ll try with the dynamic fields. Thanks for the quick answers, I rarely seen such a reactive support team.

    • #11588
      Antoine Lacroix
      Teilnehmer

      It works great, thanks alot !

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