Topic Resolution: Answered
Ansicht von 1 Antwort-Thema
  • Autor
    • #13471
      Manny Gatahwa


        How do I approve changes in OTOBO.

        I have State Machine statuses already created and I am able to create new changes and add workorder.

        What I do not know is how do I get the change manager and CAB to approve my change.

        Kindly assist

      • #13482
        Best Answer
        Emilio Gorky


          you have two options:

          1. Enable the setting ITSMChange::Frontend::AgentITSMChangeEdit###ChangeState so you can change the state manually.
          2. Use the Conditions and force the Change to move through the states based on things like approved workorders.

          the CAB does nothing, they only stay informed.


      Ansicht von 1 Antwort-Thema
      • Du musst angemeldet sein, um auf dieses Thema antworten zu können.