Mails with embedded images do not fetch

[Diego Ritunnano]

Hello,

I’m having a big problem with Otobo 10.0.15 (not Docker) when it does the fetch of my mail account via IMAPS.

I have already configured a Outlook365 mail account with IMAPS in the system, and it works, as long as the mails do not have any images embedded on its body.

It does not matter how much mails are in the inbox, if any of them has an image embedded, the Daemon starts failing over and over while trying to fetch it, and doesn’t fetch any other mail from inbox, causing our system to being unable to receive mails for some time.

In order to get this working again I use to manually archive those mails, and after fetching the rest of them (often restarting the daemon because it freezes) I try to fetch the mailbox again sending those „image mails“ back to inbox. Sometimes, after a while of opening connections and failing, those mails are fetched, but it would be imposible if I don’t do the previous manual steps.

I have already tried configuring FetchMail, but it throws „There was an error executing /usr/bin/fetchmail -a –ssl: There was a syntax error in the arguments to fetchmail“, and I don’t think that it would solve our problem neither.

Finally, to give you some more information, for testing, the max email size was adjusted to 50MB (although none of the mails received sized more than 3MB), and Otobo seems to be working fine when receiving mails with attachments. It seems that the problem starts when the images are embedded, as I detailed before.

 

Thank you very much for your help, this is urgent for us, because we work a lot with mails and images embedded.

• Dieses Thema wurde geändert vor 3 Monaten, 1 Woche von Diego Ritunnano.

[Stefan Rother]

Hi Diego,

strange Problem, I never hear something like that.

We need more information to find the problem. Please can you execute the MailAccountFetch script manually, when a korrupt Mail is given:

root> su - otobo

otobo> bin/otobo.Console.pl Maint::PostMaster::MailAccountFetch --debug

After that please execute:

otobo> bin/otobo.CheckModules.pl --all

And please provide the output of the scripts with more Information about your OS, database and configuration specials here.

I wish you a nice evening,

Stefan Rother

Team OTOBO

[Autor]

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