Manage customers permission

[Daniele Bussolotto]

Hi i’m new here.

 

I have a question about the customers portal. Is possible to set 2 different level of permission?

 

I want that the single user can view only own ticket , while i want to set a user that can manage all the customer ticket

thank’s

 

[Stefan Abel]

Hi Daniele,

Wellcome!

Yes this is possible with „Ticket::Frontend::CustomerDisableCompanyTicketAccess“ (not enabled) and Customer Users <-> Groups and „CustomerGroupSupport“ (enabled) and CustomerFrontend::Navigation###CustomerTicketOverview###002-Ticket (Group or GroupRo Setting in the Company Tickets – part of the setting)

Cheers
Stefan

[Daniele Bussolotto]

ok thank’s

 

 

there is some documentation about that?

[Autor]

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