Schlagwörter: Install mysql
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AutorBeiträge
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17. Dezember 2021 um 15:39 Uhr - Views: 739 #12370
Hello,
i’m quite new here, so first of all „Hello!, my name is Paul and i want to configure an otobo ubuntu server through apache 2“
So here is my problem…at first i configured my apache webserver – all good – until on the index page i got the failure „otobo@localhost failed to login using password „YES“ “ so i googled this thing and came to the mastermind conclusion that i need to reinstall my mysql server. So now it got really funny.. as i reinstalled the mysql server i got an Internal Server Error my apache log means this
i recreated the database exactly the same like it was before because i read the installation guide and used the same password as before.
i would love to get some help.
Best regards
Paul
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17. Dezember 2021 um 17:49 Uhr #12378
Hi Paul,
I don’t know why you installed your database again, cause I’m sure that’s not the solution (did you execute https://yourFQDN/otobo/installer.pl as described in the install tutorial?).
Now you miss some modules, so please execute:
root> su – otobo
otobo> bin/otobo.CheckModules.pl –inst
and install all needed modules.
Have fun with OTOBO!
Stefan
Team OTOBO
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29. Dezember 2021 um 11:05 Uhr #12413
Hello Stefan,
thanks for the advice, i’m right now executing the installer.pl but i ran to another problem…
It requires a secure connection?
Best Regards,
Paul
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30. Dezember 2021 um 8:31 Uhr #12416
Hi Paul,
please follow the installation manual step by step. You need to have a look to the database chapter:
After installing the MySQL server you need configure it.
In MySQL higher or equal version 5.7 a new authentication module is active, and it is not possible to use the OTOBO web installer for database creation. Please login to the mysql console and set a different authentication module and password for the user root if this is the case.
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Please change the authentication module and restart the installer.pl
One more note, basically I would recommend the installation via Docker as described here. Takes only a few minutes and then the entire system is perfectly configured available.
Best wishes from Germany!
Stefan
Team OTOBO
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