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    • #10341
      Matthias Richter

        Looking through the admin documentation and searching for the obvious terms I found supported ways of supplying users is only database or LDAP. Is this correct or did I not look well enough? There is currently no way to let users use an identity provider (SAML or OAUTH2/OpenID Connect) or is there?

      • #10413
        Sven Oesterling

          Hi Matthias,

          you are right about the current state (there would also be HTTPBasicAuth… ;) ). We already have built a package which facilitates OpenID Connect, which is currently running on some customers systems. It will eventually be implemented in the standard, but before that some adaptions still have to be made. You can expect it to be implemented in Q2 2021. If you need it earlier, you could send a mail to

          Best regards, Sven

        • #14320
          Rob Heine

            Hi Sven,

            I’m also interested in this module and was not able to find it. What’s the state there?



          • #15924
            Stefan Rother

              Dear OTOBO Community!

              The functionality is already included in the OTOBO standard, you do not need an additional package for configuration.

              You can find the configuration options in the /OTOBO_HOME/Kernel/Config/ file. Please copy the options to the file /OTOBO_HOME/Kernel/ and adjust the settings there.

              Options exist for agents and customers. The options for agents can be found under “AuthModule” and there under “OpenIDConnect” and those for customers under “Customer::AuthModule”

              Best regards,

              Stefan Rother

              Team OTOBO

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