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    • #10190
      Csaba Németh
      Teilnehmer

      Hi,

      We have otrs and we are going to start otobo on the same server.

      The main url of our otrs is helpdesk.ourdomain.tld/otrs/.

      It comes from /opt/otrs/scripts/apache2-httpd.include.conf:
      ScriptAlias /otrs/ „/opt/otrs/bin/cgi-bin/“
      Alias /otrs-web/ „/opt/otrs/var/httpd/htdocs/“

       

      We did almost the same with otobo:
      /opt/otobo/scripts/apache2-httpd.include.conf:
      ScriptAlias /otobo/ „/opt/otobo/bin/cgi-bin/“
      Alias /otobo-web/ „/opt/otobo/var/httpd/htdocs/“

      The issues is the folling:

      When I try to open helpdesk.ourdomain.tld/otobo/ I get the otrs instance instead of the otobo instance.

      What’s wrong?

    • #10196
      Grit Rother
      Verwalter

      Hi Csaba,

      I’m not from the technical team but I know from translating the Installation Manual that there can be issues with running two systems on the same Apache server. Maybe that’s your problem, too?

      This is the section I am referring to:
      => „Under Apache, there are pitfalls with running two independent applications under mod_perl on the same server. These pitfalls can be alleviated with the mod_perl setting PerlOptions +Parent. This setting makes sure that the applications use their own dedicated Perl interpreter. Please check your Apache config files in the directory /etc/apache2/sites-enabled and add the setting in case it is missing.“

      https://doc.otobo.org/manual/installation/stable/en/content/migration-from-otrs-6.html

      Hope that helps. You might find other relevant info in the Manual, too.

      Kind regards,
      Grit

      Team OTOBO

      • #10219
        Csaba Németh
        Teilnehmer

        Hi Grit,

        Thanks for your comment.

        There is +Parent in the oboto config.

        OTRS config has no +parent setting.

        I tried to set is but it did not solve the issue.

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