Otrs 6.0.30 to Otobot 10.0.9 Migration Error at Step 1

[Kyle F]

I’m testing out a migration from our existing Otrs 6.0.30 server on Ubuntu 16.04 to a fresh install of Otobo 10.0.9 on Ubuntu 20.04. I have created a password for the „otrs“ user on the existing OTRS server for Step 1 in the migration screen process. Unfortunately, I’m getting a „Check if OTOBO and OTRS connect is possible. Can’t open Kernel/Config.pm file from OTRSHome: /opt/otrs!“ error still. What exactly is Step 1 in the migration screen looking for? I can SSH to the OTRS server using the newly created password for the OTRS user, but the migration process doesn’t seem to like it. Any help would be great, thanks!

 

[Kyle F]

Ended up figuring this out. „rsync“ and „sshpass“ are also needed on the server that is being migrated. I found the rsync error messages in the journalctl. Hope this helps someone else.

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