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    • #10325
      gawkla gawkla

        Hello Team.
        I am using few additional packages over OTRS V6 (free edition). It is possible to maintain these packages functionality after migration to OTOBO?

        “Must have”:
        ArticleCopyMoveDelete 6.0.2 (move, delete, copy articles between tickets)
        DashboardInfoscreen 6.0.1 (Allow users to hide the sidebar in the dashboard)
        DashboardMyTickets 6.0.5 (see my tickets – “owner & responsible” – A dashboard widget that shows all tickets of an agent)

        This is not “must have” but would be very usefull – provide abillity to easy mark tickets related to particular agents by definied colour
        UserColor 6.0.0 – Colors for agents in backend views.

      • #10326
        Stefan Rother

          Hi Gawkla,

          I am not familiar with the packages you mentioned, but it is certainly possible to migrate the packages to OTOBO. Please just send the packages to and we will be happy to look at them (Admin -> Packagemanager -> Packagename -> Download Package).

          If there would be a manual effort to migrate the packages, we would be happy to send you a non-binding offer.

          Best wishes from Germany,


          Team OTOBO

        • #10360
          Grit Rother

            Hi Gawkla,

            Renée Bäcker from has migrated the first of their OTRS packages to OTOBO and also created a new Package Archive exclusively for OTOBO:


            We are working on a more permanent solution.

            I think that’s great news for all users of Perl Services’ packages.
            A big thank you to Renée!


            Team OTOBO

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